Return Policy

PURPOSE & SCOPE

1.1 This Return Policy explains how returns, exchanges and refunds are handled for purchases made from Anton Baskin via our website, mobile app, WhatsApp, or authorized channels.

1.2 Policy applies to retail customers (B2C). Separate B2B/reseller returns are handled under the Reseller / B2B Agreement.

KEY PRINCIPLES

2.1 Customer satisfaction and transparency are core — we will process valid returns quickly and fairly.

2.2 All decisions are subject to inspection and verification by our quality team.

2.3 This policy complements consumer protection laws in India and our Terms & Conditions.

RETURN WINDOWS & NOTIFICATION

3.1 Standard return/exchange window: Within 7 calendar days from the date of delivery (delivery date = date courier marked delivered).

3.2 Defect / wrong item immediate notice: For damaged, defective or wrong items, please notify us within 48 hours of delivery AND initiate return within 7 days. Early notice with photos helps fast resolution.

3.3 Late requests after the 7-day window may be refused or considered for store credit at our discretion.

ELIGIBILITY (WHAT CAN BE RETURNED)

4.1 Eligible for return/exchange if: unused, unwashed, unaltered, free of odors/stains, all original tags, labels and packaging intact, and invoice/proof of purchase provided.

4.2 Eligible reasons: wrong item shipped, manufacturing defect, size/fitting issues, major fabric defects, or transit damage.

4.3 Non-eligible reasons: change of mind after 7 days, normal wear/tear or damage after use, improper washing/alteration by customer.

NON-RETURNABLE ITEMS

5.1 Non-returnable (unless faulty): custom-tailored/altered garments, personalized items, innerwear (if any), clearance “final sale” items when explicitly marked, gift cards/vouchers.

5.2 Items missing original packaging, tags, or invoice are not eligible.

HOW TO INITIATE A RETURN (STEP BY STEP)

6.1 Step 1 — Contact us: Send a return request within the allowed timeframe via:

• WhatsApp: +91 81020 61848 (preferred)

• Email: team@antonbaskin.com (subject line: RETURN REQUEST – Order #XXXX)

6.2 Step 2 — Provide details: order ID, purchase date, reason for return, photos/videos showing issue (if defect/damage), preferred resolution (refund / exchange / store credit).

6.3 Step 3 — Verification: Our support team will verify eligibility (usually within 24–48 business hours) and respond with return approval or instructions.

6.4 Step 4 — Return authorization: If approved, we will send Return Authorization details, return address and packaging instructions. Do not ship before approval.

6.5 Step 5 — Pack securely: Return product in original packaging with invoice and all tags. Include your return authorization or order ID.

6.6 Step 6 — Ship: Customer should send the return using a trackable courier service and share tracking details with us. In select pin codes we may arrange pickup—details will be communicated case-by-case.

RETURN INSPECTION (QUALITY CHECK)

7.1 On receipt, our quality team inspects the product for eligibility (unused, tags intact, no odor/stains, no physical alterations).

7.2 Inspection timeline: typically completed within 2–3 business days of receiving the return at our warehouse.

7.3 If item fails inspection (used, altered, missing tags), return will be rejected and item will be shipped back to customer at customer’s expense.

REFUNDS, EXCHANGES & STORE CREDIT

8.1 Refunds:

• If eligible, refunds are processed to the original payment method (card/UPI/netbanking) within 5–7 business days from approval. Bank processing may add additional time.

• For COD orders, refunds are processed via bank transfer / UPI after customer provides bank/UPI details.

8.2 Exchanges:

• Size or color exchange available subject to stock availability. We will confirm availability before dispatching replacement.

• For exchanges to an item of higher value, customer pays the price difference; for lower value, difference refunded.

8.3 Store Credit / Gift Voucher:

• At our discretion we may offer store credit that can be used on future purchases. Store credit expiry and terms will be communicated when issued.

8.4 Partial returns: For multi-item orders, refunds are issued only for returned items.

WHO PAYS RETURN SHIPPING?

9.1 If return is due to our error (wrong item, manufacturing defect, transit damage): Anton Baskin will bear the return shipping cost and arrange pickup or reimburse shipping charges after verification.

9.2 If return is for size/fit or change of mind within allowed window: Customer pays return shipping unless otherwise offered by a specific promotion.

9.3 For international returns (if ever allowed): customer typically bears international return shipping unless explicit prior arrangement exists.

TIMELINES & EXPECTATIONS

10.1 Return approval response: within 24–48 business hours after receiving required info.

10.2 Return transit time: depends on courier & location (customer to track).

10.3 Inspection time: 2–3 business days after return is received.

10.4 Refund issuance: initiated within 3 business days post inspection; reflects in account 5–7 business days (varies by bank).

10.5 Exchange fulfillment: replacement shipped after inspection and stock confirmation — typical turnaround 3–7 business days.

DEFECTIVE OR DAMAGED ITEMS (SPECIAL PROCESS)

11.1 For defects or damage received: notify within 48 hours with photos/videos; preserve original packaging for courier claim.

11.2 We may ask for additional proof to support damage/defect claims (closeups, video showing defect).

11.3 If confirmed, choose exchange or full refund; return shipping cost covered by Anton Baskin.

11.4 For transit damage, we may assist with courier claims; keep parcel/packaging until instructed.

CUSTOM / TAILORED & BULK ORDERS

12.1 Custom / tailor-made shirts are non-returnable unless there is a manufacturing defect. Please confirm size/specs before placing custom orders.

12.2 Bulk / B2B orders follow separate Reseller / B2B Agreement terms — returns and replacements are subject to pre-agreed terms and MOQs.

INTERNATIONAL ORDERS

13.1 International returns are handled case-by-case. Contact team@antonbaskin.com before returning any international shipment.

13.2 Duties, taxes, and international shipping will influence refunds and are generally non-refundable.

DISPUTES & ESCALATION

14.1 If you are not satisfied with the outcome, escalate to our Grievance Officer via email: team@antonbaskin.com with subject “Escalation – Return / Refund – Order #XXXX”.

14.2 We aim to acknowledge escalations within 48 hours and respond/resolve within 30 days.

14.3 For unresolved disputes, consumer forums and courts in Patna, Bihar have jurisdiction.

SECURITY & PRIVACY DURING RETURNS

15.1 When providing bank/UPI details for refunds, use secure channels (do not share OTPs). We will never ask for your payment passwords or OTPs.

15.2 Personal data provided during return handling is processed as per our Privacy Policy.

EXCEPTIONS & SPECIAL CAMPAIGNS

16.1 Promotional offers (e.g., “Final Sale”, flash deals) may carry different return terms — these will be clearly displayed on product pages and at checkout.

16.2 Limited-time free returns promotions will specify applicability, pin codes, and timeframe.

SAMPLE RETURN REQUEST (WHATSAPP / EMAIL TEMPLATE)

Use this template for quick initiation:

WhatsApp / Email Subject: RETURN REQUEST – Order #XXXX

Message (WhatsApp or email body):

• Order ID: XXXX

• Name: [Your name]

• Delivery date: [DD/MM/YYYY]

• Item(s) for return: [Product name / SKU]

• Reason for return: [Size / Defect / Wrong item / Other – brief]

• Attach photos/videos (if defect): [attach files]

• Preferred resolution: [Refund / Exchange (size/color) / Store Credit]

• Contact number: [mobile]

• Preferred pickup time (if applicable): [time]

CONTACT FOR RETURNS

Returns & Exchanges Team

• WhatsApp: +91 81020 61848

• Email: team@antonbaskin.com

• Returns Address: (will be provided after approval) — typically our Patna returns hub; do not ship without approval.

POLICY CHANGES

We may update this Return Policy from time to time. The “Last Updated” date will reflect changes. Continued usage of our services after updates indicates acceptance.

QUICK FAQ (FOR WEBSITE DISPLAY)

Q1: How long do I have to return an item?

A1: Within 7 days of delivery (notify defects within 48 hours).

Q2: Who pays for return shipping?

A2: We cover return shipping for defective/wrong items. For size/fit returns, customer pays unless promotion says otherwise.

Q3: How long until I get my refund?

A3: Refund initiated within 3 business days after inspection; 5–7 business days to reflect in your bank.

Q4: Can I exchange a custom shirt?

A4: Custom shirts are non-exchangeable unless there is a manufacturing defect.