Refund Policy

This Refund Policy explains the conditions under which refunds, returns, or exchanges will be processed for purchases made from Anton Baskin through our official website (antonbaskin.com), our WhatsApp ordering service, or any other authorized sales channel.

At Anton Baskin, customer satisfaction is our top priority. We strive to deliver premium-quality menswear made from 100% pure Giza cotton and fabrics from Luthai Mill. If you are not fully satisfied with your purchase, we will work with you to resolve your concern promptly and fairly, in accordance with applicable consumer protection laws.

By placing an order with Anton Baskin, you agree to the terms outlined in this Refund Policy.

Eligibility for Refunds

1. Condition of the Product
2. To be eligible for a refund, the product must be unused, unwashed, unaltered, and in its original condition with all tags, labels, and packaging intact.
3. Items showing signs of wear, damage, or custom alterations are not eligible for refunds.
4. Time Frame
5. Refund requests must be initiated within 7 days of delivery.
6. After the 7-day period, only exchanges or store credit may be offered at our discretion.
7. Proof of Purchase
8. A valid proof of purchase (order confirmation, invoice, or payment receipt) is mandatory for processing any refund request.
9. Non-Refundable Items
10. Gift cards, promotional items, discounted clearance products, and personalized/custom-made shirts are non-refundable.

Refund Process

1. Initiating a Refund Request
2. Contact our customer support team via WhatsApp or email at team@antonbaskin.com to submit your refund request.
3. Provide your order ID, reason for refund, and clear images of the product (if applicable) for verification.
4. Approval & Return Instructions
5. Once your request is reviewed, our team will inform you whether it’s approved or declined.
6. If approved, you will receive the return shipping address and packaging guidelines.
7. Return Shipping
8. Customers are responsible for arranging and bearing the cost of return shipping unless the item is faulty or incorrect.
9. We recommend using a trackable courier service to avoid lost packages.
10. Inspection
11. Upon receiving the returned product, our quality control team will inspect it to ensure it meets refund eligibility criteria.
12. If the product fails inspection, the refund will be declined, and the item will be shipped back to you.

Refund Amount & Mode of Payment

1. Refund Amount
2. If eligible, you will receive a refund of the product price paid at the time of purchase.
3. Shipping charges, COD fees, and gift packaging charges (if any) are non-refundable unless the return is due to our error.
4. Mode of Refund
5. Online Payments: Refunds will be credited to the original payment method (credit card, debit card, UPI, or net banking) used during purchase.
6. Cash on Delivery Orders: Refunds will be processed via bank transfer or UPI after we collect your account details.
7. Refund Timeline
8. Refunds are typically processed within 5–7 working days after inspection approval.
9. Processing time may vary depending on your bank or payment provider.
10. Partial Refunds
11. If only part of an order is returned, the refund will be issued for the returned item(s) only.

Non-Refundable Items

The following items cannot be returned or refunded under any circumstances:

1. Customized or Altered Shirts – Products that have been tailored, resized, or altered after purchase.
2. Used or Worn Items – Any shirt that has been washed, worn, or shows signs of use.
3. Damaged Due to Misuse – Products damaged due to improper handling, exposure to chemicals, or physical damage after delivery.
4. Final Sale or Clearance Items – Products purchased under a “No Exchange / No Refund” sale.
5. Without Original Packaging – Items returned without original tags, labels, or packaging.
6. Gift Cards & Vouchers – These are non-refundable and non-redeemable for cash.

Exchange Policy

We at Anton Baskin understand that sometimes a size, fit, or color might not be perfect on the first try. We offer exchanges under the following terms:

1. Eligibility for Exchange
2. Exchanges are accepted only for unused, unworn, and unwashed shirts with all original tags and packaging intact.
3. The request must be made within 7 days of delivery.
4. Exchange Options
5. Size Exchange – If the shirt doesn’t fit, you can request the same design in a different size.
6. Color Exchange – Exchange for a different color of the same shirt (subject to stock availability).
7. Product Exchange – Exchange for another shirt of equal or higher value (price difference to be paid by the customer).
8. Process
9. Contact us via our official WhatsApp or email team@antonbaskin.com with your order details and reason for exchange.
10. We will confirm stock availability before approving the exchange.
11. The customer must ship the shirt back to us at their own cost.
12. Non-Exchangeable Items
13. Customized, altered, or discounted “final sale” products cannot be exchanged.
14. Exchange Approval
15. The exchange will be processed only after our quality team inspects and approves the returned item.

Refund Process & Timeline

At Anton Baskin, we aim to ensure our customers have a smooth and transparent refund experience. Refunds are only applicable under the conditions mentioned below:

1. When Refunds Are Applicable

1. The product is out of stock after the order was placed and payment was received.
2. The item received is damaged, defective, or incorrect, and an exchange is not preferred.
3. The return request is made within 7 days of delivery and is approved by our quality team.

2. Refund Method

1. Refunds will be made through the same payment method used during purchase (UPI, bank transfer, credit/debit card, etc.).
2. For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after the customer provides valid details.

3. Refund Timeline

1. Processing Time – Once we receive and approve your returned item, we initiate the refund process within 3 working days.
2. Credit Time – It may take 5–7 working days for the refund to reflect in your account, depending on your bank or payment provider.

4. Non-Refundable Situations

1. Products returned in used, worn, washed, or damaged condition (unless due to manufacturing defect).
2. Items without original tags, packaging, or invoice.
3. Customized or final-sale discounted items.

5. Refund Confirmation

1. Customers will receive a refund confirmation message on WhatsApp or email once the process is completed.

Changes to This Refund Policy

Anton Baskin reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on our official website (antonbaskin.com) with the “Last Updated” date at the top of the policy.

It is your responsibility to review this policy periodically to stay informed about our refund terms and conditions. Your continued purchase from Anton Baskin after any changes to this policy constitutes your acceptance of those changes.

If you have any questions about our Refund Policy or its changes, please contact us at:

📧 team@antonbaskin.com

🌐 www.antonbaskin.com