Cancellation Policy

Introduction

At Anton Baskin, we value our customers and aim to provide a seamless shopping experience. We understand that sometimes plans change, and you may need to cancel your order.

This Cancellation Policy outlines the terms, conditions, and process for cancelling an order placed with Anton Baskin. It applies to all purchases made via our official website, WhatsApp order service, or any other authorized sales channel of the brand.

Our goal is to ensure that the cancellation process is transparent, fair, and hassle-free, while also maintaining the efficiency of our order fulfilment and delivery system.

Eligibility for Order Cancellation

Customers may request cancellation of an order subject to the following conditions:

1. Before Dispatch:
2. Orders can be cancelled only if they have not yet been dispatched from our warehouse.
3. Once an order is packed, shipped, or handed over to the courier partner, cancellation is no longer possible.
4. Time-Sensitive Processing:
5. Anton Baskin processes orders quickly to ensure timely delivery.
6. Customers are advised to submit cancellation requests as soon as possible after placing the order.
7. Order Verification:
8. Cancellation requests are accepted only after verifying the order details, payment status, and current order stage.
9. Anton Baskin reserves the right to accept or reject a cancellation request based on operational feasibility.
10. Partial Cancellations:
11. Partial cancellation of items from a single order may be allowed only before dispatch and at the discretion of Anton Baskin.
12. Non-Cancellable Orders:
13. Orders placed under flash sales, limited-time offers, clearance sales, or special promotions may not be eligible for cancellation.
14. Customized, altered, or made-to-order products cannot be cancelled once order confirmation is shared.

How to Request a Cancellation

To cancel an order placed with Anton Baskin, customers must follow the steps outlined below to ensure a smooth and timely process:

1. Initiate the Request Promptly:
2. Cancellation requests should be raised immediately after placing the order and before dispatch.
3. Delays may result in the order being shipped, after which cancellation will not be possible.
4. Contact Official Support Channels:
5. Customers can request cancellation through any of the following official channels:
6. Email: team@antonbaskin.com
7. WhatsApp / Customer Care: +91 81020 61848
8. Provide Required Details:
9. While requesting cancellation, please share:
10. Order ID
11. Registered mobile number or email ID
12. Reason for cancellation (optional but helpful)
13. Acknowledgement of Request:
14. Once the request is received, our support team will acknowledge it within a reasonable time.
15. The final decision depends on the current status of the order (processing / packed / dispatched).
16. Confirmation or Rejection:
17. If the order is eligible, you will receive a cancellation confirmation via email or WhatsApp.
18. If the order has already been dispatched, the cancellation request will be declined and customers may refer to the Return Policy after delivery.

Cancellation Charges & Fees

Anton Baskin strives to keep cancellations simple and transparent. However, certain charges may apply depending on the stage of order processing:

1. Cancellation Before Dispatch:
2. If an order is cancelled before it is dispatched, no cancellation charges will be applied.
3. The full order amount will be eligible for refund, subject to our refund timelines.
4. Orders Under Processing or Packing Stage:
5. If the order has entered the processing or packing stage, Anton Baskin reserves the right to deduct a nominal handling or packaging fee, if applicable.
6. Any such deduction will be clearly communicated to the customer.
7. Non-Cancellable Orders:
8. Orders that are not eligible for cancellation (such as customized items or special sale products) will not be refunded.
9. Payment Gateway Charges:
10. In some cases, payment gateway or bank transaction fees may be non-refundable, as per the policies of the respective service providers.
11. Cash on Delivery (COD) Orders:
12. For COD orders, cancellation after order confirmation may be restricted to prevent misuse.
13. Repeated COD cancellations may result in future COD restrictions for the customer.

Refunds for Cancelled Orders

Once a cancellation request is approved, refunds will be processed in accordance with the guidelines below:

1. Refund Eligibility:
2. Refunds are applicable only for orders that have been successfully cancelled before dispatch.
3. Orders cancelled due to stock unavailability or operational issues from Anton Baskin’s side will receive a full refund.
4. Refund Method:
5. Refunds will be issued to the original payment method used at the time of placing the order (UPI, debit card, credit card, net banking, or wallet).
6. For COD orders, refunds will be processed via bank transfer or UPI, for which customers must provide valid account details.
7. Refund Timeline:
8. Approved refunds are typically processed within 7–10 business days from the date of cancellation confirmation.
9. The actual credit time may vary depending on the bank or payment gateway.
10. Partial Refunds:
11. In cases where cancellation charges or gateway fees are applicable, the refund amount will be adjusted accordingly.
12. A refund summary will be shared with the customer for transparency.
13. Failed or Delayed Refunds:
14. If a refund is not received within the stated timeline, customers may contact our support team with the cancellation reference number for assistance.

Cancellation by Anton Baskin

In certain situations, Anton Baskin may need to cancel an order on its own discretion. Such cancellations are handled with fairness and transparency:

1. Reasons for Cancellation by Us:
2. Product out of stock or inventory mismatch
3. Pricing or listing errors
4. Payment verification failure or suspected fraudulent activity
5. Incomplete or incorrect shipping information provided by the customer
6. Unforeseen operational issues, natural calamities, or force majeure events
7. Customer Notification:
8. Customers will be informed promptly via email, SMS, or WhatsApp if their order is cancelled by Anton Baskin.
9. Refund Assurance:
10. In all cases of cancellation initiated by Anton Baskin, customers will receive a full refund, including any shipping charges paid.
11. No Additional Compensation:
12. While we aim to avoid such situations, Anton Baskin will not be liable for any indirect loss or inconvenience caused due to order cancellation beyond the refund amount.
13. Alternative Options:
14. Where possible, customers may be offered an alternative product, store credit, or priority restocking notification, subject to availability and customer consent.

Cancellation of Promotional & Discounted Orders

Orders placed under special pricing or promotional campaigns are subject to additional cancellation conditions due to limited availability and time-bound offers:

1. Flash Sales & Limited-Time Offers:
2. Orders placed during flash sales, festive sales, or limited-time promotions may not be eligible for cancellation once confirmed.
3. These orders are processed on priority to ensure timely fulfillment.
4. Clearance & End-of-Season Sales:
5. Products sold under clearance, stock clearance, or end-of-season sales are generally non-cancellable and non-refundable, unless the item is damaged or defective at the time of delivery.
6. Coupon-Based Orders:
7. If an order is cancelled, any applied coupon or promotional benefit will become void and cannot be reused.
8. Refunds, if applicable, will be calculated based on the final paid amount, not the original MRP.
9. Bundled or Combo Offers:
10. Orders placed as part of combo deals or bundled offers cannot be partially cancelled.
11. Cancellation of the entire bundle may be allowed only before dispatch and at Anton Baskin’s discretion.
12. Fair Usage Policy:
13. Anton Baskin reserves the right to restrict cancellations or suspend promotional benefits for customers who repeatedly misuse discounts or promotional schemes.

Modification vs Cancellation

Anton Baskin encourages customers to review their orders carefully before placing them. However, in certain cases, order modifications may be possible as an alternative to cancellation:

1. Order Modification Requests:
2. Customers may request modifications such as change in size, color, or delivery address before dispatch.
3. Modification requests are subject to product availability and operational feasibility.
4. When Modification Is Preferred:
5. If the requested change can be accommodated, Anton Baskin may suggest modifying the order instead of cancelling it, to avoid delays and refund processing time.
6. Time Limitation:
7. Once the order has been packed or dispatched, no modifications or cancellations can be accepted.
8. Impact on Delivery Timelines:
9. Approved modifications may slightly extend the delivery timeline due to reprocessing of the order.
10. Customer Responsibility:
11. Customers must ensure that modification requests are accurate and complete. Anton Baskin will not be responsible for errors arising from incorrect modification details shared by the customer.

Repeated Cancellations & Misuse Policy

Anton Baskin follows a fair-use approach to protect both genuine customers and our operational efficiency. Repeated or abusive cancellations may attract restrictions:

1. Monitoring of Cancellation Patterns:
2. Anton Baskin reserves the right to monitor customer accounts for frequent or repeated cancellations, especially for Cash on Delivery (COD) orders.
3. Restriction of Services:
4. Customers found misusing the cancellation facility may face:
5. Temporary or permanent COD disablement
6. Suspension of promotional benefits or discount eligibility
7. Temporary account restriction or review
8. Fraud Prevention:
9. Any attempt to place orders with no intention of accepting delivery, fake addresses, or misuse of offers will be treated as fraudulent activity and may lead to account termination.
10. Business Protection:
11. Such measures are necessary to protect Anton Baskin from logistics losses, payment gateway costs, and inventory blocking, while ensuring fair pricing for genuine customers.
12. Right to Refuse Service:
13. Anton Baskin reserves the right to refuse service to any customer who repeatedly violates cancellation or ordering policies, without prior notice.

Governing Law, Jurisdiction & Contact Information

1. Governing Law:
2. This Cancellation Policy shall be governed by and interpreted in accordance with the laws of India, including but not limited to the Consumer Protection Act, 2019 and applicable e-commerce rules.
3. Jurisdiction:
4. Any dispute arising out of or relating to order cancellation, refunds, or this policy shall be subject to the exclusive jurisdiction of the competent courts in Patna, Bihar, including the Patna High Court.
5. Customers agree to attempt amicable resolution before initiating any legal proceedings.
6. Policy Updates:
7. Anton Baskin reserves the right to modify, update, or revise this Cancellation Policy at any time without prior notice.
8. Any changes will be effective immediately upon being published on our website. Customers are encouraged to review the policy periodically.
9. Contact Information:
10. For any questions, clarification, or assistance related to order cancellation, customers may contact us through the official channels below:
11. Brand: Anton Baskin
12. Website: https://www.antonbaskin.com
13. Customer Care Number / WhatsApp: +91 81020 61848
14. Email: team@antonbaskin.com
15. Business Owner: Freeba Services, Patna, Bihar, India